Privacy Policy

Hope Valley Equestrian (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, purchase our digital products (including PDF downloads), or contact us.

Last updated: 31 January 2026
Contact: kimberley@hopevalleyequestrian

1. What information we collect

Information you provide to us

We may collect personal information you provide, including:

• Name
• Email address
• Purchase details (such as the product purchased, date/time of purchase, order reference/transaction ID)
• Any information you include when you contact us for support

Information collected automatically

When you visit our website, some information may be collected automatically, such as:

• IP address (which may indicate approximate location)
• device type and browser
• pages visited and actions taken on the site
• time and date of visits
• referral source (how you found our site)

This information is typically collected using cookies and similar technologies.

Payment information

Payments are processed through third-party payment providers (such as Stripe and/or PayPal) via SureCart.

We do not store your full card details. Payment providers handle your payment information in accordance with their own privacy policies.

2. Why we collect personal information

We collect personal information to:

• process your order and provide access to your digital purchase
• send purchase confirmations and delivery emails (including download access instructions)
• provide customer support and respond to enquiries
• help prevent fraud and keep our site and customers safe
• improve our website and product experience
• meet legal, accounting, and tax obligations

3. Digital delivery & download access

We deliver digital products through SureCart.

After purchase, you will typically receive:

• an on-screen confirmation, and
• an automated email with access instructions and/or a secure download link.

For security, download access may:

• expire after a period of time,
• have limited download attempts, and/or
• be available via your customer account.

You are responsible for entering a correct email address at checkout and checking your spam/junk folder if an email doesn’t arrive.

4. Cookies

We may use cookies (and similar technologies) to:

• help the site function properly
• remember preferences (where applicable)
• support security and basic site performance

You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function.

5. Emails and communications

We send emails that are necessary to provide your purchase and support services, such as:

• order confirmations/receipts
• delivery/access emails
• responses to support enquiries

We do not sell your personal information or send marketing emails unless you have clearly opted in.

6. Who we share personal information with

We only share personal information when needed to operate our services, including with:

• SureCart (to manage orders, customer access, and digital delivery)
• payment processors connected through SureCart (such as Stripe and/or PayPal) to process payments
• website hosting, security, and email-delivery providers (to keep the site running and deliver emails)
• professional advisors (e.g., accountant) where required
• government or law enforcement where required by law

We only share what is reasonably necessary for the relevant purpose.

7. International disclosure

Some service providers we use (including platforms involved in payment processing and digital delivery) may store or process information outside Australia.

Where this happens, we take reasonable steps to ensure your personal information is handled securely and in line with this Privacy Policy.

8. Data security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.

However, no internet transmission or storage system is guaranteed to be completely secure.

9. How long we keep personal information

We keep personal information only for as long as necessary to:

• deliver products and provide support
• maintain business, tax, and accounting records
• comply with legal obligations
• resolve disputes and enforce agreements

10. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To request access or corrections, email kimberley@hopevalleyequestrian.

11. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their policies separately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact

If you have questions about this Privacy Policy or how we handle personal information, contact:

Hope Valley Equestrian
Email: kimberley@hopevalleyequestrian